Privacy Policy

Black Mountain Home Solutions is committed to maintaining your confidence and trust. This Privacy Policy tells you about the information Black Mountain Home Solutions collects through the services available on our website, (the “Site”), and how we use that information. By using this website, you are accepting the practices described in this Privacy Policy and your visit and any dispute over privacy is subject to this Privacy Policy and our Conditions of Use.

Information We Collect

We collect “Personal Information,” which is information that can be used to identify you individually, that you submit through the forms contained on our Site. “Personal Information” includes Name, Home Phone Number, Work Phone Number, Cell Phone Number, Email Address, Property Address, Subdivision, Mailing Address if different than Property Address, Property Status, Property Information (number of bedrooms, number of bathrooms, number of stories, square footage of house and lot size, age and condition of house, garage and basement, property value), Mortgage Information (first mortgage balance, additional mortgage balance, combined balance of all mortgages and debt, combined monthly payments on mortgages and debt, current payment status, amount owed for back payments), and Selling Information (reason for selling, time frame, listing status, sale price requested).

How Black Mountain Home Solutions may use or share personal information

collected online

Personal Information is an important part of our business, and we are not in the business of selling it to others. We share Personal Information only as described below and with affiliates of Black Mountain Home Solutions.


We may employ other companies or individuals to perform functions on our behalf including analyzing data, providing marketing assistance, and providing customer service. These agents have access to Personal Information needed to perform their functions, but may not use it for other purposes.

Business Transfers

As we continue to develop our business, we might sell or buy business units. In such transactions, Personal Information generally is one of the transferred business assets. In the event that Black Mountain Home Solutions or substantially all of its assets are acquired, Personal Information will of course be one of the transferred assets.

Protection of Black Mountain Home Solutions and Others

We release Personal Information (a) when we believe release is appropriate to comply with the law, respond to claims or comply with legal process served on Black Mountain Home Solutions (e.g., a lawful subpoena, warrant or court order); (b) to enforce or apply our Conditions of Use and other agreements; (c) to protect the rights, property, or safety of Black Mountain Home Solutions, our Site, our users or others, including preventing fraudulent, abusive, or unlawful use of our Site; or (d) if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.

Referrals to Realtors

We may share Personal Information with realtors who are not related to Black Mountain Home Solutions for the purpose of facilitating a transaction involving a property submitted through our Site. Such realtors are not subject to this Privacy Policy and Black Mountain Home Solutions disclaims any responsibility for such realtors’ privacy policies or practices.

Internal Analysis

We may use Personal Information for our own internal statistical, design, and operational purposes such as to estimate our audience size; and understand demographic, customer interest, and other trends among our guests.

With Your Consent

Other than as set out above, you will receive notice when your Personal Information might go to third parties, and you will have an opportunity to choose not to share such Personal Information.

Message Boards

Our Site may have chat rooms, discussion boards, online forums, and other interactive technologies that allow individual comments and messages to be tied to a guest’s name, e-mail address or other identifier. Any Personal Information you post in such forums is public information, and Black Mountain Home Solutions cannot control what uses third parties may make of any Personal Information you may share in such forums.

Online Security and Data Protection

We use commercially reasonable efforts to store and maintain Personal Information to protect it from loss, misuse, alteration or destruction by any unauthorized party. We have put into place security measures in an effort to protect Personal Information from loss, misuse or alteration while it is under our control, and use technical, contractual, administrative, and physical measures in an effort to protect against unauthorized access.

Customer Service Correspondence

We may collect Personal Information when you submit comments, questions, or suggestions through our Site.

Cookies, Web Beacons, and Automatic Information

Our Site may collect information such as the Internet Protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; or the full Uniform Resource Locator (URL) clickstream to, through, and from our Site. Further, our Site may make use of “cookies”.


Our Site is not designed nor intended to collect Personal Information from children under the age of 18. To respect the privacy of children and to comply with the Children’s Online Privacy Protection Act, children under the age of 18 should not provide any Personal Information on this Site.

Links to Other Sites

We may provide links to third-party Web sites as a service to our guests, and that we are not responsible for the content or information collection practices of those pages. Please note that these Web sites’ privacy policies may differ from those of Black Mountain Home Solutions. We encourage you to review and understand their privacy practices before providing them with information.

Changes to This Policy

We reserve the right to change this Privacy Policy at any time. If we decide to change this Privacy Policy, we will post a new statement on our Site and change the date at the top of this Privacy Policy. Therefore, we encourage you to check the date of our Privacy Policy whenever you visit this Site for any updates or changes. Unless stated otherwise, our current Privacy Policy applies to all Personal Information. We encourage you to review our Privacy Policy to make sure you understand how information you provide will be used.

Help Us Keep Your Personal Information Accurate

Black Mountain Home Solutions gives you access to a broad range of your Personal Information for the limited purpose of viewing and, in certain cases, updating that Personal Information. If your Personal Information changes or you would like to review the Personal Information we may have on file, please email us at with the new information or your review request.


If you have any questions about this Privacy Policy, you
can contact us at or
(786) 946-1410

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